Contact Us
How To Reach Our SimplifyCT Team For Questions And Support
Email: help@simplifyct.org
Phone: 860-590-8910
Business Hours: Our current business hours are:
Monday – Friday, 9am – 2pm EST.
If you have a specific question you’d like answered, please use the form on this page. We will respond to you as soon as possible.
Looking for VITA locations and appointment times?
Connect with us!
Frequently Asked Questions
The survey will ask you to submit pictures of all relevant tax forms and receipts and a photo ID. Examples include:
Wage forms (W-2)
Retirement income (1099-R)
Social Security benefits (1099-SSA)
Unemployment income (1099-G)
Self-employment income (1099-NEC)
Interest and dividend income (1099-INT/DIV)
Tuition statement (1098T)
Car tax payment (from town/city)
Real estate tax payment (from town/city)
Child care payments (from provider)
Self-employed business expenses (from your records)
Access Health CT insurance (1095-A)
If you are filing with a spouse and/or dependents(s), please upload all relevant documentation for them, too.
The tax returns will be prepared by IRS certified volunteers working within the IRS’ Volunteer Income Tax Assistance (VITA) program. These are the same talented, local volunteers who have prepared your taxes in the past. Information on this program can be found on the IRS website.
Yes! There are 2 tools used in the preparation and filing of your tax return. GetYourRefund, which was developed by Code for America, a nonprofit organization that works to make government services simple, effective and easy to use and TaxSlayer, which has been customized for use by the VITA program. Both tools follow security protocols that have been specified by the IRS.
Please give yourself at least 30 minutes to complete the questionnaire, depending on your comfort with technology. For your appointment, the tax preparer could take up to an hour with you depending upon the complexity of the return. Typically your return will be completed within 24-48 hours after your initial appointment, depending upon the complexity of the return.
