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Contact Us

How To Reach Our SimplifyCT Team For Questions And Support

Email: help@simplifyct.org

Phone: 860-590-8910

Business Hours: Our current business hours are:
Monday – Friday, 9am  – 2pm EST.

If you have a specific question you’d like answered, please use the form on this page. We will respond to you as soon as possible.

Looking for VITA locations and appointment times?

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Frequently Asked Questions

At this time, we are able to assist people who are filing their current-year 2025 taxes as well as back taxes for the three prior years, (2024, 2023 and 2022). In addition, we can amend returns for all 4 tax years.
The service is free for tax preparation and electronic filing. The program is funded through grants from the IRS, United Way and other organizations.
A smartphone or computer will be needed for fully virtual tax preparation. You will also need access to the internet, as well as a working phone number and email address.

The survey will ask you to submit pictures of all relevant tax forms and receipts and a photo ID. Examples include:

Wage forms (W-2)

Retirement income (1099-R)

Social Security benefits (1099-SSA)

Unemployment income (1099-G)

Self-employment income (1099-NEC)

Interest and dividend income (1099-INT/DIV)

Tuition statement (1098T)

Car tax payment (from town/city)

Real estate tax payment (from town/city)

Child care payments (from provider)

Self-employed business expenses (from your records)

Access Health CT insurance (1095-A)

If you are filing with a spouse and/or dependents(s), please upload all relevant documentation for them, too.

The tax returns will be prepared by IRS certified volunteers working within the IRS’ Volunteer Income Tax Assistance (VITA) program. These are the same talented, local volunteers who have prepared your taxes in the past. Information on this program can be found on the IRS website.

Yes! There are 2 tools used in the preparation and filing of your tax return. GetYourRefund, which was developed by Code for America, a nonprofit organization that works to make government services simple, effective and easy to use and TaxSlayer, which has been customized for use by the VITA program. Both tools follow security protocols that have been specified by the IRS.

Please give yourself at least 30 minutes to complete the questionnaire, depending on your comfort with technology. For your appointment, the tax preparer could take up to an hour with you depending upon the complexity of the return. Typically your return will be completed within 24-48 hours after your initial appointment, depending upon the complexity of the return.

Yes! During the quality review process, you will receive a secure, electronic copy of the tax return for your records.
You will need access to all of your relevant tax forms and receipts for last year, as well as a government-issued photo ID for yourself and your spouse, and Social Security or ITIN cards for yourself, your spouse, and any dependents. If you think you’ll receive a refund, please also have your bank account information on hand to set up direct deposit for your refund.
Your tax professional will ask you about your individual situation and should you qualify for additional financial programs including Invest America Accounts, Public Assistance Benefits, and free no-fee checking account setup, your tax pro will assist you in filing for these programs and services.